“We have received a number of calls this weekend from members who are concerned about scam calls that are affecting them,” said MTEMC communications coordinator Josh Clendenen. “The callers have been posing as co-op employees, telling the member they are sending a truck to cut their power off and instructing the member to get a prepaid credit or debit card to pay their bill over the phone.”
In the past, the scammers would call members during the week, often during high bill times.
“This time is different, because they’re calling on the weekend and at a time where we are not having a lot of high bill calls,” said Clendenen. “Our offices are closed on the weekend, so we are not making any of these calls members are reporting.”
MTEMC officials would like members to know if they are unsure if a caller is from the cooperative, they should hang up and contact the cooperative. In the event a member’s account is past due, they would receive an automated phone call notifying them of the past due nature of their account.
MTEMC employees will never ask for their personal account or payment information unless the member initiates the call. In addition, MTEMC will never show up at a member’s home or business and ask to collect payment. If someone claims to be an MTEMC employee and asks for payment at a home or business, please contact the authorities immediately.
Bill payment methods at MTEMC include bank draft, online bill pay, pay by phone at 877-777-9020, pay by mail and pay in person during regular business hours.
“If a member is subject to one of these calls, we encourage them to not give out any information, hang up and notify the authorities,” said Clendenen. “If you would like to know the status of your account, you can log onto your account through our website or call our member services line where they will give you the most up to date account information.”