“We have started to receive a number of calls again from members who are concerned about scam calls that are affecting them,” said MTEMC communications coordinator Josh Clendenen. “The callers have been posing as co-op employees and are instructing members to get a prepaid credit or debit card to pay their bill over the phone.”
MTEMC would like members to know if they are unsure if a caller is from the cooperative, they should hang up and call our member services line at 877-777-9020 to speak to an employee in its contact center. In the event a member’s account is past due, they would receive an automated phone call notifying them of the past due nature of their account.
MTEMC employees will never ask for their personal account or payment information unless the member initiates the call. In addition, MTEMC will never show up at a member’s home or business and ask to collect payment. If someone claiming to be an MTEMC employee asks for payment at your home or business, please contact the authorities immediately.
Bill payment methods at MTEMC include bank draft, online bill pay, pay by phone at 877-777-9020, pay by mail and pay in person.
“If a member is subject to one of these calls, we encourage them to not give out any information, hang up and notify the authorities,” said Clendenen. “If you would like to know the status of your account, you can log onto your account through our website or call our member services line where they will give you the most up to date account information.”
Middle Tennessee Electric Membership Corp. is a member-owned, nonprofit cooperative that provides electricity to more than 210,000 residential and business members in Williamson, Wilson, Rutherford and Cannon counties.