What is Plenti you may be asking? Plenti is a rewards program created by American Express that enables people to earn points at one retailer and pool them together to spend at another retailer. Many retailers signed up with Plenti to offer this feature to their customers, however, many of these same retailers have since dropped out of the program due to a less-than-desirable increase in sales.
Many of their partners are no longer active, including AT&T, Expedia, Nationwide and Enterprise. With only five remaining partners left, Plenti may not be so plentiful in 2018, some even creating their own loyalty programs, which raises the question as to why they would want their shoppers to use their points anywhere but at their own store.
One can clearly see the success of programs like frequent flyer miles, which consumers take full advantage of as a program that offers use of points back into something that consumers clearly have a demand for already.
Beginning in 2015 when Plenti was launched, there were big hopes that flexibility for consumer purchases would prove to be the success of this program, so much so that American Express offered a Plenti credit card to members. American Express announced recently all Plenti credit card accounts would be cancelled as of February. This raises some serious doubts as to the longevity of the program.
One can only ask, what went wrong with something that seemed to be a consumer’s perfect shopping experience? After all, who doesn’t like to choose when and where to spend their money?
Marketing seems to be the main culprit to this otherwise solid program. Partners’ lack of promotion regarding their affiliation with this program may very well be what kept Plenti from the success story American Express had hoped. With what appeared to have so much going for it, the future of Plenti seems to be quite lacking for 2018.
Ann Haney is a mother to six entrepreneurial-minded children, ordained minister, CEO of Aaron Publishing, founder of Ann Haney Ministries and Living In Abundance, nationwide motivational speaker, coupon specialist, empowerment coach and bestselling author of 20 published products, including her books, “Judgment Overruled,” “Exploding Into Successful Entrepreneurship,” “Single Steps In A Married World” and “Changing Your Life Through Couponing Financial Empowerment Series.” Ann Haney ministry’s vision is helping women know the root of their challenge and deliver them from the death grip it holds on their life by surfacing their inner beauty and confidence, helping young people discover their God-given purpose and pursue it with passion, helping men and women learn to use the resources available to them to overcome their circumstances and helping those recovering from life’s choices and challenges receive second chances without condemnation. Contact Ann at firstname.lastname@example.org to schedule a speaking engagement, individual coaching or view her website for more information at annhaney.com.